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Fee Schedule

 

Service	Details	Fee When Booked Online	Fee When Booked Through an Online Travel Agent
Air Ticket Booking Fee* (for each traveler)	Every Economy/Coach fare Every Business/First fare	$0 to $50 $0 to $100 (depends on the ticket price)	Typically costs more than the fee for booking online

 

Service	Details	Charge for Each Ticket
Cancellation With an Agent	Cancelled in the first 4 hours after booking, before midnight on the day of booking. Cancelled once 4 hours have passed, but still before midnight. Cancelled after midnight, yet inside the 24-hour window (USA websites only)	No charge $25 for each booking

Cancellations and Refunds After the First 24 Hours

	Flights - Economy	Flights - Business/First
	Domestic                     International	Domestic                     International
Cancellation With an Agent for Future Credit	$50                             $50	$100                             $100
Cancellation With an Agent for a Refund	$100                             $250	$250                             $250

Modifying a Ticket You Already Hold (exchange)

In the first 4 hours	$25                             $50	$50                             $50
Once 4 hours have passed	$200                             $300	$250                             $350

Additional Services

Help from an agent to secure a refund or a future airline credit for any of the reasons listed 3(Our service fees are charged only when the request succeeds, and they are separate from airline fees)

Misspelled Traveler Name	Visa/Passport Help	Baggage Issues	No-Show Handling	Denied Boarding Help	Duplicate Booking Fixes
$100	$50	$25	$25	$25	$25

Reduced fees are available through our Compassion Exception Policy (CEP), which applies to military personnel, seniors (over 64), natural disasters, bereavement, young travelers (aged 16 to 25), terminal illness and travelers with disabilities.